FELLIC

RETURNS &
EXCHANGES.

Changed your mind or received something that isn't right? We're here to make the exchange process simple and hassle-free.

EXCHANGE WINDOW
7 DAYS.

SIMPLE EXCHANGES.

You can request an exchange within 7 days of receiving your order.

FELLIC does not offer cash refunds. Eligible orders are handled through product exchange.

01 — OUR MISTAKE
WE'LL MAKE IT RIGHT.

SOMETHING WENT WRONG?

If you receive a damaged item, defective item, wrong product, wrong size or wrong variant sent by FELLIC, don't worry. We'll take care of it.

If your request is approved, FELLIC will arrange the exchange without charging you an exchange or shipping fee.

01

Damaged item

02

Defective item

03

Wrong product

04

Wrong size or variant sent by FELLIC

02 — CHANGED YOUR MIND?
WANT SOMETHING DIFFERENT?

THAT'S OKAY.

If you simply change your mind, you can request an exchange within 7 days of receiving your order.

This includes requests for a different design, size, variant, or another eligible FELLIC piece.

CUSTOMER-REQUESTED EXCHANGE

You are responsible for the applicable return and re-delivery shipping costs.

03 — EXCHANGE CONDITIONS
KEEP IT NEW.

READY TO EXCHANGE?

To be eligible for an exchange, the item must be returned in its original condition.

UNUSED

The jewellery must not have been worn.

UNDAMAGED

The piece must be in its original condition.

ORIGINAL PACKAGING

Return the item with its original FELLIC packaging and included accessories.

WITHIN 7 DAYS

The exchange request must be submitted within 7 days of receiving your order.

Items showing signs of wear, damage, alteration or use may not be accepted for exchange.

04 — HOW TO REQUEST
NO COMPLICATED FORMS.

JUST CONTACT US.

Send us a message within 7 days of receiving your order and tell us what you'd like help with.

01
CONTACT FELLIC

Contact us through WhatsApp or email within 7 days of receiving your order.

02
TELL US WHY

Let us know whether the issue is a FELLIC mistake or a customer-requested exchange.

03
SEND YOUR DETAILS

Include your order number, name and phone number. For damaged or defective items, please also send clear photos or a short video.

04
WE REVIEW IT

We'll review your request and confirm whether it qualifies for an exchange.

05
EXCHANGE

Once approved, we'll guide you through the return and exchange process.

05 — SHIPPING COSTS
WHO PAYS?
FELLIC MISTAKE

FELLIC covers the applicable exchange shipping costs.

CUSTOMER REQUEST

You are responsible for the applicable return and re-delivery shipping costs.

We believe that's the fairest way to handle exchanges.

06 — REFUNDS

EXCHANGE,
NOT REFUND.

FELLIC does not offer cash refunds. Approved requests are handled through product exchange only.

07 — NOT ELIGIBLE
WHEN AN EXCHANGE MAY NOT APPLY

PLEASE KEEP IT IN ORIGINAL CONDITION.

  • The 7-day exchange period has passed
  • The jewellery has been worn or used
  • The item has been damaged after delivery
  • The item has been altered or modified
  • The original packaging is missing
  • The damage resulted from misuse or improper handling

All exchange requests are reviewed by FELLIC before approval.

NEED HELP?

WE'RE HERE
TO HELP.

Not sure whether your request qualifies? Contact us and we'll help you through the process.

WHATSAPP / PHONE 078 799 9208

When contacting us about an existing order, please include your order number.

7 DAYS. SIMPLE EXCHANGES. STAY ICONIC.