Frequently Asked Questions

Browse the FELLIC collection and select the piece you want. Choose your preferred variant or size where available, then add the item to your cart.

Enter your delivery details at checkout and complete your order.

Once your order has been successfully placed, you'll receive an order confirmation.

FELLIC offers several convenient payment options:

• Card Payments — Pay securely using your debit or credit card.
  
• Cash on Delivery (COD) — Pay when your order is delivered.
  
• Bank Deposit — Pay directly via bank deposit using the details provided during checkout or order confirmation.
  
• Buy Now, Pay Later (BNPL) — Available BNPL options will be shown at checkout where applicable.
  

Your available payment options will be clearly displayed before you complete your order.

If you need to change or cancel your order, please contact FELLIC as soon as possible after placing it.

We'll do our best to assist before your order has been processed or dispatched. Once an order has been dispatched, changes or cancellations may no longer be possible.

For the fastest assistance, please provide your order number when contacting us.

Yes. FELLIC jewellery is designed for everyday wear and is water & sweat resistant.

However, prolonged or repeated exposure to perfume, chemicals, chlorine and other harsh substances can affect the finish of jewellery over time.

For the best possible finish, we recommend following our jewellery care guidance.

Absolutely. FELLIC is designed around premium everyday jewellery — pieces made to be worn as part of your everyday style.

For the best long-term finish, avoid unnecessary exposure to harsh chemicals and take proper care of your piece.

Available sizes depend on the specific piece.

For necklaces, the available chain lengths are shown directly on the product page. Other jewellery, such as rings, will have their available sizes listed on the individual product page.

FELLIC jewellery is designed to maintain its finish during normal everyday wear.

However, jewellery can naturally be affected by prolonged exposure to substances such as perfume, chemicals, chlorine and harsh cleaning products.

If noticeable colour fading or staining develops under normal everyday use within 6 months, it may be covered under FELLIC Care, subject to review and approval.

FELLIC currently delivers across Sri Lanka.

Delivery availability and timing may vary depending on your location.

Most FELLIC orders are delivered within 2–5 business days after dispatch.

Delivery times can vary depending on your location and courier conditions. During public holidays, severe weather, or unexpected courier delays, delivery may take longer than usual.

If your order is taking longer than expected, please contact FELLIC and we'll be happy to help you check its status.

Once your order has been dispatched, tracking information will be provided where available.

To track your order, tap “TRACK MY ORDER” in the FELLIC menu. This will take you directly to our delivery partner’s tracking page. Select COD and enter your Waybill Number to check your delivery status.

If you need help checking your delivery status, contact FELLIC with your order number and we'll help you check the status of your order.

Every FELLIC piece comes with a 6-Month One-to-One Replacement Warranty.

If noticeable colour fading or staining develops under normal everyday use within 6 months, you may be covered by FELLIC Care.

If your jewellery arrives damaged or has a manufacturing defect, please contact us as soon as you receive your order.

If your claim is approved, we'll replace the affected piece with a brand-new FELLIC piece.

No repair. No partial replacement. Just a brand-new FELLIC piece.

FELLIC Care is designed to cover issues arising from normal everyday wear.

It does not cover:

• Intentional damage
  
• Damage caused by excessive force or impact
  
• Bending, cutting or breaking through misuse
  
• Unauthorized repairs or modifications
  
• Loss or theft
  
• Damage caused by chemicals or corrosive substances
  
• Damage resulting from improper handling or use
  
• All warranty claims are reviewed before approval.

Please contact FELLIC as soon as you receive your order.

Send us your order number along with clear photos or a short video showing the damage or defect.

We'll review the issue and, where covered, arrange a replacement with a brand-new piece.

For the best possible finish, avoid prolonged contact with:

Perfume · Chemicals · Chlorine · Harsh cleaning products

After wearing your jewellery, gently wipe the piece and store it somewhere dry.

Taking simple care of your FELLIC piece helps maintain its finish for longer.

We're always happy to help.

For questions about your order, delivery, jewellery, or FELLIC Care, contact us through:

Email
fellic.official@gmail.com

WhatsApp / Phone
+ 94 78 799 9208

When contacting us about an existing order, please include your order number so we can assist you faster.

We're here to help — from the moment you place your order to the moment your order arrives.