FELLIC CARE
WEAR IT
WEAR IT
WITH CONFIDENCE.
Every FELLIC piece comes with a 6-Month One-to-One Replacement Warranty.
01
THE FELLIC PROMISE
6-MONTH
ONE-TO-ONE
REPLACEMENT.
If noticeable colour fading or staining develops under normal everyday use within 6 months, you may be covered by FELLIC Care, subject to review and approval.
If your jewellery arrives damaged or has a manufacturing defect, contact us as soon as you receive your order.
NO REPAIR.
NO PARTIAL REPLACEMENT.
JUST A BRAND-NEW FELLIC PIECE.
02
WHAT'S COVERED
01
COLOUR FADING
Noticeable colour fading under normal everyday use within the 6-month warranty period.
02
STAINING
Noticeable staining developing under normal everyday use within the 6-month warranty period.
03
MANUFACTURING DEFECTS
Eligible manufacturing defects or damage on arrival, subject to review.
03
CARE FOR YOUR PIECE
AVOID
Perfume, chemicals, chlorine and harsh cleaning products.
REMOVE
Before swimming, showering and exercising.
WIPE
Gently after wear to help maintain the finish.
STORE
Keep your FELLIC piece somewhere clean and dry.
04
NOT COVERED
Intentional damage
Excessive force or impact
Bending, cutting or breaking through misuse
Unauthorized repairs or modifications
Loss or theft
Damage caused by chemicals or corrosive substances
Improper handling or use
All warranty claims are reviewed before approval.
05
MAKE A CLAIM
01
CONTACT
Contact FELLIC as soon as possible after noticing an issue.
02
SHOW US
Send your order number with clear photos or a short video showing the issue.
03
REVIEW
We'll review the issue and determine whether it is covered.
04
REPLACEMENT
If approved, we'll arrange a brand-new FELLIC piece.